Privacy policy

We don’t like it when someone gives away our personal information, so there is no way we would do it to you. We promise not to sell, rent or share your personal information with anyone. HOLFORD Direct is a division of Holford & Associates Ltd and (“We”) are committed to protecting and respecting your privacy.

HOLFORDirect (“We”) are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is HOLFORDirect, 76 Mount Pleasant Road, Tunbridge Wells, TN1 1RJ.

1 Information we may collect from you

We may collect and process the following data about you: Information that you provide by filling in forms on our site www.holfordirect.com. This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by Us, and when you report a problem with our site.

If you contact Us, we may keep a record of that correspondence. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them. Details of transactions you carry out through our Site and of the fulfilment of your orders. Details of your visits to our Site including, but not limited to, traffic data, location data, web logs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

2 Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

3 Uses made of the information

We use information held about you in the following ways:

• To ensure that content from our Site is presented in the most effective manner for you and for your computer.
• To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
• To carry out our obligations arising from any contracts entered into between you and us.
• To allow you to participate in interactive features of our service, when you choose to do so.
• To notify you about changes to our service.

Your data is shared between www.patrickholford.com and HOLFORDirect.com websites. We may use your data to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you. If you are a new customer we will contact you by electronic means only if you have consented to this.

If you do not want us to use your data in this way, please tick the relevant box situated on the form on which we collect your data.

4 Disclosure of your information

We may disclose your personal information to third parties: In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

If we or substantially all of our assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms & conditions of supply and other agreements; or to protect the rights, property, or safety of Holford & Associates Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

5 Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can also exercise this right at any time by contacting us by emailing us at customerservice@HOLFORDirect.com.

6 Information security

Payment All online payments happen via a secure server where all information across the Internet is being encrypted. If you choose to use postal/shipping services an extra cost will be applied to your order. You can see this cost before accepting the order.

Cookies The shop uses cookies to ensure your security when sending information to the shop. Cookies are used to give you the unique experiences in the shop as the cookie remember who you are while being logged in. When you log out the cookie will be deleted.

User behaviour log In order to improve and make the shop more useful in the future, we might save information on how the shop is being used. The behaviours are collected in our data warehouse and are analysed for extending user services.